Why and how chatbots will dominate social media

 Since the early 2000s, brands have experimented with social media platforms to communicate with customers and prospects — first through weblogs, then eventually through social networks like Facebook and Twitter. … Continue Reading →


facebook_messenger_1-01-660x495

Facebook Chases Post-App Prize with 1 Billion Messenger Users

Facebook has always hoped Messenger would become its anchor in a post-app Internet. One billion users gets it closer to to that goal. The post Facebook Chases Post-App Prize with … Continue Reading →


WhatsApp blocked in Brazil again

 Brazil’s battle with Facebook over its encrypted messaging app, WhatsApp, continues to rage. A Brazilian judge ordered telephone companies to cut off access to WhatsApp in the country after Facebook … Continue Reading →


Facebook lifts the veil on its mobile device testing lab

 Earlier this week, Facebook gave a small group of reporters a tour of its Prineville, OR data center. In the process, the company also showed off its mobile device lab for … Continue Reading →


Banks should not underestimate Facebook Messenger

 The potential for chat apps in financial services is by no means limited to social payments. Facebook has already confirmed that they are pursuing Wechat’s success, venturing into eCommerce. This … Continue Reading →


At Disrupt SF, Facebook’s Chief Messenger David Marcus will chat about chat

 Will voice replace our thumbs? Will brands drown out our friends? Are chatbots the future if nobody wants them? TechCrunch Disrupt SF will get the answers from David Marcus, Facebook’s … Continue Reading →


Shine boosts teenage confidence via SMS and Facebook bot

 Being a teenager is a rough ride at the best of times, and even the most confident of youngsters could do with a bit of a confidence bump. This is … Continue Reading →